Policies

The following eConcordia Terms and Conditions may change without notice. If there is a conflict with a policy posted elsewhere, the policies on this page will be considered official and the most up-to-date.


TERMS AND CONDITIONS FOR ACCESS TO WWW.ECONCORDIA.COM


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

Access to all of eConcordia's online services and products is provided on the condition that users have read and agreed to abide by the following set of Terms and Conditions set out in this document. The Terms and Conditions are designed to inform users about what they may and may not do with the content provided to them as part of their registration. If you have any questions or need any further explanation concerning eConcordia's terms and conditions, send an e-mail to helpdesk@econcordia.com

Academic Integrity

eConcordia abides by the same rules and regulations stated in Concordia University's Academic Code of Conduct. Visit Concordia University's Academic Integrity page for more information.

Permitted Use

A registered user may make unlimited use of the online content during the semester*, including display and view information, download, print or e-mail content that the user is registered for, for the purposes of research or private study and not for commercial use.

* eConcordia courses are set in the Eastern Standard Time zone, and follow the same academic calendar as Concordia University. Access to the course material begins as of 2:00PM on the first day of classes, and terminates at midnight on the last day of the final exams.

Prohibited Use

Registered users are provided a personal username and password to gain access to the online course(s). Users must not, under any circumstance, transmit such information to any other individual(s) in an attempt to by-pass the registration or purchasing procedures for any of eConcordia's products. Any violation of this license will result in the termination of the user's account without any refund.

Service Availability

eConcordia takes every possible measure to provide uninterrupted access to its online products and third party software. However, eConcordia accepts no liability if access is suspended or interrupted or a fault or defect occurs which prevents access to its servers. This can include unforeseen network or server or connectivity issues. eConcordia also reserves the right to refuse access to any user(s) at any time.

It is the responsibility of all students to ensure they save a copy of all work submitted through the system. This applies to any work sent via e-mail and uploads and textbox submissions to the course website.

Liability

Although eConcordia has taken reasonable care to ensure that the courses information, data and other material made available online is error-free, it accepts no responsibility for corruption to the information, data and other material thereafter, including but not limited to any defects caused by the transmission or processing of the information, data and other material. eConcordia will not be liable for any problem related to any network or technical malfunction of computer equipment, software, or traffic congestion on the Internet, or failure of e-mail, or members accounts.

Copyright

All content included on eConcordia's web site, such as text, graphics, logos, button icons, images, animations, audio and video clips, digital downloads, data compilations, software, etc., is the property of eConcordia.com or its content suppliers and protected by Canadian Copyright Laws.

Privacy Policy

Please click here to see our privacy policy.

These terms and conditions can be modified at any time by eConcordia without notice. The student agrees to continue to be bound by the terms and conditions as modified. It is also the student's responsibility to verify any updates that may have occurred.

Use of Third-Party Platforms

Concordia embraces the use of new and innovative technologies in education and in its interactions, including those technologies developed by third parties. Educational software or services developed and owned by third parties, including those linked to textbooks, in-class surveys, lecture capture, virtual classrooms, course assignments and quizzes can be invaluable tools for the development and teaching of courses. Use of third-party information provided here.

eConcordia Course Material Fees

Course Material refers to all the content required to be licensed, acquired, or leased for the purpose of offering the online course. This could include, but is not limited to, third-party software, the electronic version of a textbook (or parts of it), images, articles, animations, audio, and/or video. This material has been deemed essential for the course at the request of the instructor and/or content provider. This fee is paid by students at the time of the retrieval of their eConcordia course and is in addition to the regular tuition fee paid to Concordia University for the enrolment in a credit course.

This fee must be paid for each semester registered. All new and repeat students to a course are required to pay the fees.

Under no circumstances is eConcordia responsible for cases involving lost course material.

Course Withdrawal

It is the student's responsibility to drop a course using the My Concordia Portal (www.myconcordia.ca). Under no circumstances is eConcordia responsible for cases involving course withdrawals.

Refund Policy

Refund requests for eConcordia Course Material fees are received automatically once a student drops a course on the MyConcordia Portal (www.myconcordia.ca).

A full refund for the Course Material Fee will be issued to students who withdraw from the course by Concordia University's DNE deadline for each term.

No refund requests on Course Material Fees will be accepted or processed after the Concordia University's DNE date.

Students who paid for the course online are automatically refunded on the credit card or debit card that was used for the payment. If a student paid in person at the eConcordia office they will be reimbursed by cheque and can take up to 30 days from the date of request. It is the responsibility of the student to ensure the contact information provided through the eConcordia Portal is up to date.

Exceptions to a refund request

Students with a medical note, rejected late registration request, or another valid reason may be entitled to a refund. In these cases, students must come to eConcordia in person with valid documents (such as a medical note provided by a doctor). eConcordia will take a copy of the original documents, the student's full name, student ID number, address, and course name and will review on a case-by-case consideration.

Indigenous Students

Students with proof of Canadian Aboriginal status do not pay sales taxes and are granted access through an offline payment. In order to request this exemption, students must pay in-person at eConcordia.

Deferred exam

Students registered to write a deferred exam will be provided access to the course material until the end of the exam period. In order to receive access to the course material, an email must be sent to helpdesk@econcordia.com and include the following information:

  • Student's Full name
  • Student ID number
  • Name of the course that was deferred
  • The semester in which the course was originally taken
  • Proof of deferred exam accepted (a screenshot of the date and time the deferred exam will be written from the MyConcordia Portal is sufficient).

Deferred students will not be charged for the course material.

Delayed Payment

A student who is not able to pay the course material fee (due to financial issues) will be granted temporary access until a specific date agreed upon between eConcordia and the student.

Proof of student loan will be required. Contact helpdesk@econcordia.com for more information.

Late registration requests

Students must come in person to the eConcordia office in order to gain access to a course when requesting a late registration. The following documents are required to gain access:

  • Late registration request paper from the course's department at Concordia University.
  • Written and signed letter (or email) from the professor approving the late registration request into the course.
  • If there are any course material fees to be paid, the student must pay the fee at the office.

These processes by no means replace Concordia University’s Late Registrations request process. Students are responsible for following any and all additional procedures required by Concordia University. eConcordia takes no responsibility of advising or processing these requests.

Note that access to the course can take up to 48 hours once the course material fee is paid.

Late course access request

eConcordia courses follow the same academic calendar as Concordia University. Students can refer to their course outline for important dates set by their professor in their eConcordia course.

Should a student decide to activate their course after the semester start date, it is the student's responsibility to contact the professor regarding missed assessments. Students must follow the same procedure to activate a course as the beginning of the semester.

Under no circumstances is eConcordia responsible for cases involving missed assessments.

Final Exams

The Official Exam period is determined by Concordia University. It is the responsibility of the student to verify the date/time/location and room assignment for the final exam posted in their MyConcordia Portal. The final exam date will not be posted on the eConcordia website.

Visit the Exams Office website for more information.