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Privacy & Policies


Last updated: March 25, 2024

The following eConcordia Terms and Conditions may change without notice. If there is a conflict with a policy posted elsewhere, the policies on this page will be considered official and the most up-to-date.



Access to all of eConcordia's online services and products is provided on the condition that users have read and agreed to abide by the following set of Terms and Conditions set out in this document. The Terms and Conditions are designed to inform users about what they may and may not do with the content provided to them as part of their registration. If you have any questions or need any further explanation concerning eConcordia's terms and conditions, send an e-mail to

Academic Integrity

eConcordia abides by the same rules and regulations stated in Concordia University's Academic Code of Conduct. Visit Concordia University's Academic Integrity page for more information.

Permitted Use

A registered user may make unlimited use of the online content during the semester*, including display and view information, download, print or e-mail content that the user is registered for, for the purposes of research or private study and not for commercial use.

* eConcordia courses are set in the Eastern Standard Time zone, and follow the same academic calendar as Concordia University. Access to the course material begins as of 2:00PM on the first day of classes, and terminates at midnight on the last day of the final exams.

Prohibited Use

Registered users are provided a personal username and password to gain access to the online course(s). Users must not, under any circumstance, transmit such information to any other individual(s) in an attempt to by-pass the registration or purchasing procedures for any of eConcordia's products. Any violation of this license will result in the termination of the user's account without any refund.

Service Availability

eConcordia takes every possible measure to provide uninterrupted access to its online products and third party software. However, eConcordia accepts no liability if access is suspended or interrupted or a fault or defect occurs which prevents access to its servers. This can include unforeseen network or server or connectivity issues. eConcordia also reserves the right to refuse access to any user(s) at any time.

It is the responsibility of all students to ensure they save a copy of all work submitted through the system. This applies to any work sent via e-mail and uploads and textbox submissions to the course website.


Although eConcordia has taken reasonable care to ensure that the courses information, data and other material made available online is error-free, it accepts no responsibility for corruption to the information, data and other material thereafter, including but not limited to any defects caused by the transmission or processing of the information, data and other material. eConcordia will not be liable for any problem related to any network or technical malfunction of computer equipment, software, or traffic congestion on the Internet, or failure of e-mail, or members accounts.


All content included on eConcordia's web site, such as text, graphics, logos, button icons, images, animations, audio and video clips, digital downloads, data compilations, software, etc., is the property of or its content suppliers and protected by Canadian Copyright Laws.

Use of Third-Party Platforms

Concordia embraces the use of new and innovative technologies in education and in its interactions, including those technologies developed by third parties. Educational software or services developed and owned by third parties, including those linked to textbooks, in-class surveys, lecture capture, virtual classrooms, course assignments and quizzes can be invaluable tools for the development and teaching of courses. More information regarding Third-Parties are available in the Privacy Policy.

eConcordia Course Material Fees

Course Material refers to all the content required to be licensed, acquired, or leased for the purpose of offering the online course. This could include, but is not limited to, third-party software, the electronic version of a textbook (or parts of it), images, articles, animations, audio, and/or video. This material has been deemed essential for the course at the request of the instructor and/or content provider. This fee is paid by students at the time of the retrieval of their eConcordia course and is in addition to the regular tuition fee paid to Concordia University for the enrolment in a credit course.

This fee must be paid for each semester registered. All new and repeat students to a course are required to pay the fees.

Under no circumstances is eConcordia responsible for cases involving lost course material.

Course Withdrawal

It is the student's responsibility to drop a course using the Student Hub ( Under no circumstances is eConcordia responsible for cases involving course withdrawals.

Refund Policy

Refund requests for eConcordia Course Material fees are received automatically once a student drops a course on the Student Hub (

A full refund for the Course Material Fee will be issued to students who withdraw from the course by Concordia University's DNE deadline for each term.

No refund requests on Course Material Fees will be accepted or processed after the Concordia University's DNE date.

Students who paid for the course online are automatically refunded on the credit card or debit card that was used for the payment. If a student paid in person at the eConcordia office they will be reimbursed by cheque and can take up to 30 days from the date of request. It is the responsibility of the student to ensure the contact information provided through the eConcordia Portal is up to date.

Exceptions to a refund request

Students with a medical note, rejected late registration request, or another valid reason may be entitled to a refund. In these cases, students must come to eConcordia in person with valid documents (such as a medical note provided by a doctor). eConcordia will take a copy of the original documents, the student's full name, student ID number, address, and course name and will review on a case-by-case consideration.

Indigenous Students

Students with proof of Canadian Aboriginal status do not pay sales taxes and are granted access through an offline payment. In order to request this exemption, students must pay in-person at eConcordia.

Deferred exam

Students registered to write a deferred exam will be provided access to the course material until the end of the exam period. In order to receive access to the course material, an email must be sent to and include the following information:

  • Student's Full name
  • Student ID number
  • Name of the course that was deferred
  • The semester in which the course was originally taken
  • Proof of deferred exam accepted (a screenshot of the date and time the deferred exam will be written from the Student Hub is sufficient).

Deferred students will not be charged for the course material.

Delayed Payment

A student who is not able to pay the course material fee (due to financial issues) will be granted temporary access until a specific date agreed upon between eConcordia and the student.

Proof of student loan will be required. Contact for more information.

Late registration requests

Students must come in person to the eConcordia office in order to gain access to a course when requesting a late registration. The following documents are required to gain access:

  • Late registration request paper from the course's department at Concordia University.
  • Written and signed letter (or email) from the professor approving the late registration request into the course.
  • If there are any course material fees to be paid, the student must pay the fee at the office.

These processes by no means replace Concordia University’s Late Registrations request process. Students are responsible for following any and all additional procedures required by Concordia University. eConcordia takes no responsibility of advising or processing these requests.

Note that access to the course can take up to 48 hours once the course material fee is paid.

Late course access request

eConcordia courses follow the same academic calendar as Concordia University. Students can refer to their course outline for important dates set by their professor in their eConcordia course.

Should a student decide to activate their course after the semester start date, it is the student's responsibility to contact the professor regarding missed assessments. Students must follow the same procedure to activate a course as the beginning of the semester.

Under no circumstancemstances is eConcordia responsible for cases involving missed assessments.

Final Exams

The Official Exam period is determined by Concordia University. It is the responsibility of the student to verify the date/time/location and room assignment for the final exam posted in their Student Hub. The final exam date will not be posted on the eConcordia website.

Visit the Exams Office website for more information.

Commitment to Privacy

eConcordia is committed to protecting your privacy. The following Privacy Policy identifies the type of information that we may collect from you and how we will use this information.

In order to serve you better, we may, from time to time, request that you provide us with some personal information, such as your student ID number, full name, mailing address, e-mail address, phone number, and credit card information.

More specifically, we will collect:

  • Registration information, when you enroll in courses offered through eConcordia. This helps us process your application, as well as facilitate your access to other courses in the future.
  • Tracking information, through the use of cookies, as you navigate through the site. By storing your log-in information and preferences, we can enhance your experience, customize content to your needs, and facilitate course delivery.


Cookies are bits of information that a web site transfers to your hard disk for record-keeping purposes. Cookies can make the web more useful and enjoyable by storing information about your preferences on a particular site, such for which courses you are currently registered.

Be assured that we only collect personal information that you specifically and knowingly provide to us.

For more information, see our Cookie Notice.

How we use your personal information:

eConcordia does not sell, trade, or rent your personal information to others. We only share your registration information with Concordia University, for registration purposes.

We may use your personal information to:

  • Process and administer the information that you have requested.
  • Provide you with products and services that you have requested.
  • Improve our web site and the services we provide.
  • Customize and tailor your experience on our web site.
  • Provide you with information on any changes in our services, agreements, or policies.
  • Conduct market research on e-learning.


When you send us an e-mail, we will use your name and e-mail address to respond. Your message may be shared with the appropriate people at eConcordia and Concordia University so that we can provide you with the most useful and suitable answer and improve your experience at eConcordia. Such addresses are not used for any other purpose and are not shared with any other outside parties.

Reviewing and correcting your personal information

You may review and correct your personal information at any time by accessing your information at

How we protect your information

eConcordia uses a secure server. This means that all the data we collect is protected against unauthorized access. The secure server software encrypts data and information being transmitted between your browser and the server. However, no system is completely impassable, therefore, we cannot guarantee the absolute security of our database, nor can we prevent information from being intercepted during transmission over the Internet.

Your consent

When you use this website, you consent to the collection and use of personal information by eConcordia and Concordia University for the purpose of your course enrollment with eConcordia. You may choose not to provide us with any personal information. In that case, your access to certain information or use of our services may be limited.

How to contact us

If you have any questions, comments, or concerns about our Privacy Policy, you may contact us at:

Privacy Policy


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Under Law 25, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to KnowledgeOne, 1250 Guy Street, Montreal, QC H3H 2T4.

    For the purpose of the Law 25, the Company is the Data Controller.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Website refers to eConcordia, accessible from, and any pages and subdomains thereof.

  • Service refers to the Website.

  • Country refers to: Quebec, Canada

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

    For the purpose of the Law 25, Service Providers are considered Data Processors.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.

    For the purposes for Law 25, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Data Controller, for the purposes of the Law 25, refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
  • Phone Other
  • User agent
  • IP address
  • Gender
  • Age
  • Program Of Study
  • Grades
  • Photos (sent by You)
  • Videos (sent by You)
  • Social media handle (some Programs)
  • Shipping Address
  • Extra time/extension (percentage value) that student with disabilities need for assessments
  • External exams invigilators information (First/Last name, email, position, phone, institution info)

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to log in to some Program Activities through Social Media Services.

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
    Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

Your Personal Data is essential to the integrity, confidentiality, availability and the very function of the service or application. Thus, the Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

  • MailJet

    MailJet is an email marketing sending service provided by Mailgun Technologies, Inc.

    For more information on the privacy practices of MailJet, please visit their Privacy policy:

Customer Support

We use Live Chat and Support Ticket solutions to provide teachers and students with effective real-time support.

  • ZenDesk

    ZenDesk is a cloud-based customer support and ticketing platform. For more information on ZenDesk and their information security practices, please visit their Privacy Policy:

  • IBM Watson Assistant

    Watson Assistant is an artificial intelligence-based Live Chat solution. For more information on the privacy practices of IBM Watson Assistant, please visit their Privacy policy:

Other Third Party Providers

We use several other platforms and services to offer a diverse range of activities and resources. Some eConcordia courses use the following services.


We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details, other than the 4 last digits. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Law 25

Legal Basis for Processing Personal Data under Law 25

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Exercising of Your Law 25 Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting our Data Privacy Officer here: Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, please contact the Commission for Access to Information (CAI).

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email at

For any other request, or if you need assistance, please contact