Last updated: August 25, 2021
The following eConcordia Terms and Conditions may change without notice. If there is a conflict with a policy posted elsewhere, the policies on this page will be considered official and the most up-to-date.
TERMS AND CONDITIONS FOR ACCESS TO WWW.ECONCORDIA.COM
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
Access to all of eConcordia's online services and products is provided on the condition that users have read and agreed to abide by the following set of Terms and Conditions set out in this document. The Terms and Conditions are designed to inform users about what they may and may not do with the content provided to them as part of their registration. If you have any questions or need any further explanation concerning eConcordia's terms and conditions, send an e-mail to firstname.lastname@example.org
eConcordia abides by the same rules and regulations stated in Concordia University's Academic Code of Conduct. Visit Concordia University's Academic Integrity page for more information.
A registered user may make unlimited use of the online content during the semester*, including display and view information, download, print or e-mail content that the user is registered for, for the purposes of research or private study and not for commercial use.
* eConcordia courses are set in the Eastern Standard Time zone, and follow the same academic calendar as Concordia University. Access to the course material begins as of 2:00PM on the first day of classes, and terminates at midnight on the last day of the final exams.
Registered users are provided a personal username and password to gain access to the online course(s). Users must not, under any circumstance, transmit such information to any other individual(s) in an attempt to by-pass the registration or purchasing procedures for any of eConcordia's products. Any violation of this license will result in the termination of the user's account without any refund.
eConcordia takes every possible measure to provide uninterrupted access to its online products and third party software. However, eConcordia accepts no liability if access is suspended or interrupted or a fault or defect occurs which prevents access to its servers. This can include unforeseen network or server or connectivity issues. eConcordia also reserves the right to refuse access to any user(s) at any time.
It is the responsibility of all students to ensure they save a copy of all work submitted through the system. This applies to any work sent via e-mail and uploads and textbox submissions to the course website.
Although eConcordia has taken reasonable care to ensure that the courses information, data and other material made available online is error-free, it accepts no responsibility for corruption to the information, data and other material thereafter, including but not limited to any defects caused by the transmission or processing of the information, data and other material. eConcordia will not be liable for any problem related to any network or technical malfunction of computer equipment, software, or traffic congestion on the Internet, or failure of e-mail, or members accounts.
All content included on eConcordia's web site, such as text, graphics, logos, button icons, images, animations, audio and video clips, digital downloads, data compilations, software, etc., is the property of eConcordia.com or its content suppliers and protected by Canadian Copyright Laws.
These terms and conditions can be modified at any time by eConcordia without notice. The student agrees to continue to be bound by the terms and conditions as modified. It is also the student's responsibility to verify any updates that may have occurred.
Use of Third-Party Platforms
Concordia embraces the use of new and innovative technologies in education and in its interactions, including those technologies developed by third parties. Educational software or services developed and owned by third parties, including those linked to textbooks, in-class surveys, lecture capture, virtual classrooms, course assignments and quizzes can be invaluable tools for the development and teaching of courses. Use of third-party information provided here.
eConcordia Course Material Fees
Course Material refers to all the content required to be licensed, acquired, or leased for the purpose of offering the online course. This could include, but is not limited to, third-party software, the electronic version of a textbook (or parts of it), images, articles, animations, audio, and/or video. This material has been deemed essential for the course at the request of the instructor and/or content provider. This fee is paid by students at the time of the retrieval of their eConcordia course and is in addition to the regular tuition fee paid to Concordia University for the enrolment in a credit course.
This fee must be paid for each semester registered. All new and repeat students to a course are required to pay the fees.
Under no circumstances is eConcordia responsible for cases involving lost course material.
It is the student's responsibility to drop a course using the Student Hub (https://www.concordia.ca/students.html). Under no circumstances is eConcordia responsible for cases involving course withdrawals.
Refund requests for eConcordia Course Material fees are received automatically once a student drops a course on the Student Hub (https://www.concordia.ca/students.html).
A full refund for the Course Material Fee will be issued to students who withdraw from the course by Concordia University's DNE deadline for each term.
No refund requests on Course Material Fees will be accepted or processed after the Concordia University's DNE date.
Students who paid for the course online are automatically refunded on the credit card or debit card that was used for the payment. If a student paid in person at the eConcordia office they will be reimbursed by cheque and can take up to 30 days from the date of request. It is the responsibility of the student to ensure the contact informrmation provided through the eConcordia Portal is up to date.
Exceptions to a refund request
Students with a medical note, rejected late registration request, or another valid reason may be entitled to a refund. In these cases, students must come to eConcordia in person with valid documents (such as a medical note provided by a doctor). eConcordia will take a copy of the original documents, the student's full name, student ID number, address, and course name and will review on a case-by-case consideration.
Students with proof of Canadian Aboriginal status do not pay sales taxes and are granted access through an offline payment. In order to request this exemption, students must pay in-person at eConcordia.
Students registered to write a deferred exam will be provided access to the course material until the end of the exam period. In order to receive access to the course material, an email must be sent to email@example.com and include the following information:
- Student's Full name
- Student ID number
- Name of the course that was deferred
- The semester in which the course was originally taken
- Proof of deferred exam accepted (a screenshot of the date and time the deferred exam will be written from the Student Hub is sufficient).
Deferred students will not be charged for the course material.
A student who is not able to pay the course material fee (due to financial issues) will be granted temporary access until a specific date agreed upon between eConcordia and the student.
Proof of student loan will be required. Contact firstname.lastname@example.org for more information.
Late registration requests
Students must come in person to the eConcordia office in order to gain access to a course when requesting a late registration. The following documents are required to gain access:
- Late registration request paper from the course's department at Concordia University.
- Written and signed letter (or email) from the professor approving the late registration request into the course.
- If there are any course material fees to be paid, the student must pay the fee at the office.
These processes by no means replace Concordia University’s Late Registrations request process. Students are responsible for following any and all additional procedures required by Concordia University. eConcordia takes no responsibility of advising or processing these requests.
Note that access to the course can take up to 48 hours once the course material fee is paid.
Late course access request
eConcordia courses follow the same academic calendar as Concordia University. Students can refer to their course outline for important dates set by their professor in their eConcordia course.
Should a student decide to activate their course after the semester start date, it is the student's responsibility to contact the professor regarding missed assessments. Students must follow the same procedure to activate a course as the beginning of the semester.
Under no circumstancemstances is eConcordia responsible for cases involving missed assessments.
The Official Exam period is determined by Concordia University. It is the responsibility of the student to verify the date/time/location and room assignment for the final exam posted in their Student Hub. The final exam date will not be posted on the eConcordia website.
Visit the Exams Office website for more information.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
- Phone Other
- User agent
- IP address
- Program Of Study
- Photos (sent by You)
- Videos (sent by You)
- Social media handle (some Programs)
- Shipping Address
- Extra time/extension (percentage value) that student with disabilities need for assessments
- External exams invigilators information (First/Last name, email, position, phone, institution info)
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to some Program Activities through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
Tracking Technologies and Cookies
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies in the "What Are Cookies" article.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
Use of Your Personal Data
Your Personal Data is essential to the integrity, confidentiality, availability and the very function of the service or application. Thus, the Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
MailJet is an email marketing sending service provided by Mailgun Technologies, Inc.
We use the anonymized activity data generated by the platform to record interactions and progression through the website. We do not share Your personal information with the Third Party.
MailJet is an email marketing sending service provided by Mailgun Technologies, Inc.
We use Live Chat and Support Ticket solutions to provide teachers and students with effective real-time support.
IBM Watson Assistant
Other Third Party Providers
We use several other platforms and services to offer a diverse range of activities and resources. Some eConcordia courses use the following services.
W. W. Norton Inquizitive
W. W. Norton ZAPS
McGraw Hill Connect
Google Speech Services (Speech-To-Text)
Microsoft Speech Services (Speech-To-Text)
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).