TERMS AND CONDITIONS FOR ACCESS TO WWW.ECONCORDIA.COM

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

Access to all of eConcordia's on-line services and products is provided on the condition that users have read and agreed to abide by the following set of Terms and Conditions. The Terms and Conditions are designed to inform users about what they may and may not do with the content provided to them as part of their registration. If you have any questions or need any further explanation concerning eConcordia's terms and conditions, please send an e-mail to helpdesk@econcordia.com with your questions.

Permitted Use

A registered user may make unlimited use of the on-line content, including: Display and view information, download, print or e-mail content that the user is registered for, for the purposes of research or private study and not for commercial use.

Prohibited Use

The registered user will be given a personal username and password for the purpose of gaining access to the on-line course(s). Users must not, under any circumstance, transmit such information to any other individual(s) in an attempt to by-pass the registration or purchasing procedures for any of eConcordia's products. Any violation of this license will result in the termination of the user's account without any refund.

Service Availability

eConcordia shall accept no liability if access is suspended or interrupted or a fault or defect occurs which prevents access to its servers. eConcordia will do its best to provide uninterrupted access to its on-line products. eConcordia reserves the right to refuse access to any user(s) at any time.

Liability

Although eConcordia has taken reasonable care to ensure that the courses information, data and other material made available on-line is error-free, it accepts no responsibility for corruption to the information, data and other material thereafter, including but not limited to any defects caused by the transmission or processing of the information, data and other material. eConcordia will not be liable for any problem related to any network or technical malfunction of computer equipment, software, or traffic congestion on the Internet, or failure of e-mail, or members accounts.

Course Withdrawal

For credit courses please be advised that it is the student's responsibility to drop a course using the My Concordia Portal (www.myconcordia.ca). Under no circumstances is eConcordia responsible for cases involving course withdrawals.

For non-credit courses, please refer to the refund policy section for complete information.

Refund Policy

Requests for refunds must be made in writing and must meet the conditions listed below.

I. COURSE TYPE:

A. FOR CREDIT COURSES:

A full refund will be issued to students who withdraw from the course and request a refund by Concordia University’s DNE deadline. Please visit: Concordia University's course calendar for look at Concordia's course calendar for the exact dates. No refunds will be accorded on course material access fees after the DNE date.

B. FOR NON-CREDIT COURSES:

A full refund will be issued to students who withdraw from the course and request a refund by the third week from the date of their payment on the receipt or the date they received their confirmation from eConcordia.*

*If the student paid at eConcordia's office, the student is given a receipt with his or her username and password. If the student paid on-line, an e-mail confirmation with username and password is sent upon payment.

II. PAYMENT TYPE:

A. FOR ON-LINE PAYMENTS:

Please send an e-mail to refund@econcordia.com . Information to be included in the e-mail:

• Full name (first name and last name)
• Student ID
• Receipt number (e.g.: 1000-ONC-4556544)
• Course you wish to obtain a refund for
• Reason for refund
• Telephone number

If the refund is approved, you will be refunded on the credit card used for the payment.

B. OTHER PAYMENT METHODS:

If you paid in person at our office (debit card, credit card, certified cheque, money order), please send an e-mail to refund@econcordia.com including the following information:

• Full name (first name and last name)
• Student ID
• Receipt Number (e.g.: 1000-OFC-4556544)
• Telephone number
• Mailing address to be used to send the refund cheque
• Course you wish to obtain a refund for
• Reason for refund

If the refund is approved, a cheque will be issued and will be sent by mail to the specified address.

Copyright

All content included on eConcordia's web site, such as text, graphics, logos, button icons, images, animations, audio and video clips, digital downloads, data compilations, and software, is the property of eConcordia.com or its content suppliers and protected by Canadian copyright laws.

Privacy Policy

Please click here to see our privacy policy.

These terms and conditions can be modified at any time by eConcordia. The student agrees to continue to be bound by the terms and conditions as modified.